Topsail Privacy Policy

Last updated: December 19, 2025

Topsail is a revenue-enablement platform provided by Vision & Story, LLC d/b/a Topsail (“Topsail,” “we,” “our,” “us”). This Privacy Policy explains how we collect, use, and share information when you visit our websites, request information, submit a contact form, schedule a demo, or otherwise communicate with us.

1) Scope

This Privacy Policy applies to information we collect from:

  • visitors to our websites and web forms,

  • prospective customers and business contacts,

  • people who communicate with us by email, phone, or SMS/text message.

If you become a customer and use Topsail, additional product-specific notices may apply to particular integrations and features.

2) Information We Collect

Information you provide

We may collect the information you submit to us, such as:

  • Contact details: name, work email, phone number

  • Professional details: company name, title/role, industry

  • Inquiry details: the content of your message and any information you choose to share

Communications information

When you communicate with us, we may collect:

  • Email metadata and content (e.g., your email address, message content, timestamps)

  • Call metadata (e.g., phone number, date/time, duration, outcome)

  • SMS/text metadata and content (e.g., phone number, messages exchanged, timestamps, delivery status)

Automatic data (website usage)

When you use our website, we may automatically collect:

  • IP address, device/browser information

  • pages viewed and actions taken

  • approximate location (derived from IP)

  • cookies or similar technologies used for basic site functionality and analytics

3) How We Use Information

We use information to:

  • Respond to your inquiry and provide requested information

  • Schedule and manage demos or meetings

  • Provide customer support and handle requests

  • Send service-related notices (when applicable)

  • Send marketing and sales communications about Topsail (you can opt out at any time)

  • Improve our website and operations, including security and fraud prevention

  • Comply with legal obligations and enforce our rights

4) Email, Phone, and SMS/Text Messaging

Consent to contact you

If you provide us your email address and/or phone number (for example, through a web form), you consent to be contacted by Topsail at that email address and/or phone number, including via email, phone calls, and SMS/text messages, consistent with your request and this Privacy Policy.

SMS/text messaging disclosures

If you opt in to receive SMS/text messages from us:

  • Message frequency may vary.

  • Message & data rates may apply.

  • You can reply STOP to opt out of further text messages.

  • You can reply HELP for help.

Opting out of SMS does not affect other communications (such as email) unless you also opt out of those channels.

Opting out of communications

You can opt out at any time:

  • SMS: reply STOP

  • Email marketing: use the unsubscribe link in the email (where present) or contact us

  • Calls: tell us during a call or contact us to request we stop calling

5) How We Share Information

We do not sell your personal information.

We may share information with:

  • Service providers (processors) that help us operate our business (e.g., website hosting, analytics, CRM systems, email delivery, and communications providers that deliver calls/SMS). These providers may process information only to provide services to us and under contractual confidentiality and security obligations.

  • Professional advisors (e.g., legal, accounting) as needed.

  • Authorities or counterparties if required by law, legal process, or to protect rights, safety, and security.

6) Data Retention

We retain information for as long as reasonably necessary to:

  • respond to your request,

  • maintain business records and communications,

  • comply with legal obligations,

  • resolve disputes, and enforce agreements.

We may delete or anonymize information when it is no longer needed.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8) Your Choices and Rights

Depending on where you live, you may have rights to:

  • request access to, correction of, or deletion of certain personal information,

  • object to or restrict certain processing,

  • withdraw consent (where processing is based on consent).

To make a request, contact us using the details below.

9) Children

Topsail is intended for business use and is not directed to children under 16. We do not knowingly collect personal information from children.

10) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date shows when it was most recently revised. Material changes will be posted on this page.

11) Contact Us

Vision & Story, LLC d/b/a Topsail
1671 NW Albany Ave, Bend, OR 97703, USA
Email: austin@topsail.app
Phone: +1 503-551-7565

Mobile opt-in data sharing statement

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.